Supervisor – Individual Claims (LTC, Critical Illness, AD&D) -Remote

Mutual of Omaha is seeking a Supervisor of Individual Claims to lead a team in the day-to-day operations of our claims process for Long-Term Care, Critical Illness, and Accidental Death products. In this role, you’ll play a critical part in ensuring timely, accurate, and empathetic claims handling, while supporting your team’s development and fostering a high-performance, customer-focused environment.

WHAT WE CAN OFFER YOU:

• Estimated Salary: Minimum: $70,000 MidPoint: $95,000, plus annual bonus opportunity. 
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Supervise and support a team of individual health claims specialists handling LTC, Critical Illness, and Accidental Death claims
• Monitor and evaluate daily workflows to ensure service levels, regulatory compliance, and quality standards are consistently met
• Provide coaching, training, and performance feedback to help team members grow and succeed
• Assist in the implementation of process improvements and best practices to reduce waste and improve turnaround times
• Act as a point of contact for escalated claim issues, ensuring timely resolution and a positive customer experience
• Collaborate with peers, internal departments, and management to maintain alignment on priorities and communicate process changes

WHAT YOU’LL BRING:

• In-depth experience in the following products: Long-Term Care, Critical Illness, Accidental Death.
• Strong understanding of insurance operations, claims regulations, and documentation standards
• Prior leadership or supervisory experience in a claims, customer service, or operational setting
• Excellent interpersonal and communication skills, with a focus on coaching, mentorship, and team development
• Proven ability to manage competing priorities, solve problems, and drive efficiency
• Bachelor’s degree or equivalent combination of education and experience
• A commitment to diversity, inclusion, and a growth mindset
• Ability to work remotely with reliable high-speed internet access and reside in the United States or Puerto Rico

PREFERRED: 

• We’re looking for professionals who take ownership, support their teams, and bring both empathy and operational discipline to the claims process.
• If you’re ready to make a difference in the lives of our customers while growing your leadership career, we invite you to apply.

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! 

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

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