Sales Support Representative - Remote

WHAT WE CAN OFFER YOU:

• Estimated hourly Wage: $25.00 - 31.50, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Operate toll-free lines to assist Brokerage & Agency Network partners with inquiries on products, sales processes, and pre-sale needs, employing in-depth product training and knowledge of systems, policies, and regulations. 
• Manage high call volumes by analyzing, processing, and communicating outcomes for incoming inquiries, quoting, new business applications, and marketing materials support. 
• Collaborate with home office partners to ensure prompt and accurate problem resolution, aiming for compliant and positive service experiences. 
• Utilize various systems to enter data, run product quotes/illustrations, and interpret data, informing producers of requirements required and associated within different product lines.
• Participate in continuous training sessions, suggesting process improvements and enhancements while staying updated on industry changes, regulations, and company procedures, fostering effective relationships with internal and external partners. 

WHAT YOU’LL BRING:

• Prior insurance industry experience; Health and Life License required.
• Proficient in computer systems such as Outlook, Salesforce, Appointments & Licensing, and Amazon Connect.
• Skilled in case design support, including running product illustrations.
• Comfortable leading training webinars and supporting producers with product knowledge.
• Strong communication, customer service, and organizational skills with the ability to work with urgency and accountability.
• Ability to work flexible shifts and maintain regular and predictable attendance with adherence to department expectations. Willingness and ability to adapt to a changing environment and to learn new skills. 
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! 

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

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