Associate Support Technician - Remote

WHAT WE CAN OFFER YOU:

• Hourly Wage: $25.00 - $31.50, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment. 

WHAT YOU'LL DO:

• Install, configure, maintain, and troubleshoot device and application delivery technologies and systems.
• Package and ship equipment to remote and onsite employees as needed. Decommission and pre-provision devices for end users.
• Act as a liaison with business units to understand needs and deliver solutions. Gather requirements to ensure appropriate technology is deployed for the customer.
• Develop and document tasks, procedures, and processes for hardware/software installation. Assist in capacity planning and demand forecasting.
• Participate in projects as a technical representative.

WHAT YOU’LL BRING:

• Experience with device pre-provisioning through device decommissioning. Experience in packaging and shipping IT equipment.
• Skill in identifying and resolving problems with computer hardware and software.
• Strong communication and customer service skills.
• Ability to work effectively in teams and obtain consensus from multiple parties.
• Ability to ensure appropriate security and privacy measures are implemented.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States.

PREFERRED:

• Requires advanced level technical understanding of hardware and software.
• Focus on analysis, development, modification, installation, testing, and maintenance.

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! 

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

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